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Return Policy
Non-Refund for Order Executed Perishable Items
In the unlikely event of products being faulty in size,color,design please report such problem immediately to Orissacards Phone No. +91-674-2540711 or support@orissacards.com .

If the customer dissatisfied with the quality of the product or if the products seems to unsatisfactory to the recipient due to the poor quality ,damaged or lack of freshness, a 100% refund will be issued to the customer with in 2 days under the below mentioned circumstances :

Recipient has returned the gift (Cakes/Flower/Others) instantly in intact condition to the delivery boy.

Customer must send us an email stating the reason of returning the product. Please mention the order details or Transaction ID on the email.

Ordered Cakes/flowers/ gifts types or colors not available on that day :

Particular Cakes ,Flowers item types or colors are not available at that particular day on the specified zone, customer will be informed to choose the alternate item, if customer does not like the alternate option, and 100% refund will be issued to the customer.

For delivery of cakes the delivery of items will be attempted only once. These items are made/procured on the order of the customer. Being perishable in nature, there will be no refund against such items.

Order Cancellation
In every case that a customer wants to cancel an order,customers must contact Orissacards.com in to cancel an order through phone call.If the order is cancelled by the customer one day before the delivery date, the customer is entitled to get a full refund.In general customer will get the money back with in 7-10 business days of time. Goods should be returned together with original packaging wherever possible. We will credit the amount you paid for the products as cash back into your Orissacards cashback account. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock.

As we deal with highly perishable products, if in case anything goes wrong, the customer can bring up a concern or complaint. We will always listen and resolve the issue as quickly as possible.

If the order is cancelled by the customer one day before the delivery date, the customer is entitled to get a full refund.

Orissacards.com reserves all rights for Refunds.

All orders will be processed as per the customer's choice only & recipient choice in no way will be entertained for exchanging the product/s under any circumstance. All orders will be executed only after the customer confirms it & will be treated as final.

In the event of cancellation of the contract, the Customer will be responsible for the safe return, and all costs of return, of the products in an undamaged, unworn state, together with all original condition.

In case you had purchased an item which had a free gift/offer associated with it and you wish to return the item, please also return the free gift/offer item(s).

Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.

Exchanges are not allowed on perishable items like Cake, Chocolates & Flowers.
 
 
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